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Returns (website orders only)
We are happy to offer a refund of the full cost of the product (not the shipping) if you are not completely satisfied with any product purchased provided the items are returned in the original packaging and in perfect condition within 30 days of receipt.
Garments must be unwashed and unworn, drink containers unused, products that are sold sealed must still have the original seal intact. Due to hygiene reasons we are not able to offer exchanges or refunds on costumes, jammers and other such garments unless the hygiene strip is completely intact and in place. Please take reasonable care of the products you purchased while they are in your possession you may of course try them on as you would in a retail store but the original tags and stickers should be left in place.
We suggest that you return the item(s) in the original shipping box using the returns label you will find on the invoice that accompanies your delivery. If you don’t have that paperwork please arrange to ship to the address below:
Selkie Swim Co Limited, 6 Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER
We will only refund any shipping costs, including the cost of returning your goods, if we shipped an incorrect product or the product is found to have a genuine fault or is otherwise imperfect. Unsuitable wear or intentional damage will not be regarded as a fault. If you are claiming that your purchase was faulty we will inspect your returned item(s) and let you know with 10 days whether we agree or if we regard the product as not faulty.
If you wish to simply exchange your product we will ship the replacement product free of charge.
It is essential that your return clearly indicates the original invoice or order number, without this we will not be able to process your return, please include the reason for your return and what action you would like us take.